ETM: Are there any new policies in place with the Corona Virus pandemic around? For example; cancellation policies, booking policies, etc.
Alexandria Lee: We have allowed free cancellation for guests with OTA (Online Travel Agents) bookings who have had to be quarantined. This practise will continue on a case to case basis.
Scenario1: If one person in the family is unhealthy (may or may not be due to the virus), will the whole group be turned away?
Temperature checks will be done on all members of the family or groups, and they will be required to quarantine themselves in their rooms, and not allowed to linger in hotel public areas. Unhealthy
person will be required to have a medical check immediately as a precaution. Upon their check out,
room(s) will remain vacant for 24 hours before thorough cleaning by Housekeeping team in mask and gloves, using hard surface sanitizers.
Scenario 2: What if guests of the hotel bring guests who are not registered into the hotel?
Our Receptionist will advise hotel guests to ensure their unregistered guests do not linger in hotel public area for the safety of other guests.