CMCO Interview: Best Western Hotel i-City Shah Alam

What Hotels Are Doing to Ensure Guests Of A Safe And Enjoyable Stay

Best Western i-City Shah Alam

A Little Information On Best Western i-City Shah Alam

Located within the i-City theme park, Best Western i-City Shah Alam offers a unique and pleasant stay experience, be it for business, leisure or a combination of both Work and Play.

The hotel boasts of 214 modern yet cozy rooms, spread over 18 floors complete with complimentary WIFI. A fitness center awaits, perfect for fitness enthusiasts and an all-day-dining restaurant, The View Café, serves a wide selection of delectable Asian and Western dishes. Unwind at the alfresco area on level 5 over drinks and watch the sun set. The multiple meeting rooms at Best Western i-City Shah Alam make it convenient for corporate travelers to organize business dealings, conferences and meetings.

Interview Between Escapy Travel Magazine (ETM) & Anthony Kong, General Manager of Best Western i-City Shah Alam

Date (or target date) hotel or resort restarts operations: Currently in operation

ETM: What safety measures have been put in place to ensure staffs (team members), third party suppliers, etc. are healthy or virus free (since members of staffs as well as suppliers will inevitably meet at one point in time or another and could spread the virus)?

Anthony Kong: The usual measures as per MAH’s (Malaysia Association of Hotels) recommendation – temperature taking and recording of all guest walking into the hotel , all employees, vendors, contractors etc. Ample ‘sanitizer stations’ in the public areas and at every floors’ lift landing lobby. All employees are wearing face masks and guests are encouraged to. Floor markers in the lobby to adhere to the recommended distancing practise. No body contact between employees and also with guests. We sanitize key touch point areas (frequently touched areas) such as door handle, lift buttons, door knobs, etc, twice daily.

ETM: What safety measures have been put in place for guests to ensure their safety in areas where there usually are crowds such as the lobby, F&B outlets, entertainment areas, activity areas (gym, sauna, pool, games room, etc.), etc?

Anthony Kong: F&B outlets’ capacity has been greatly reduced in observation of the recommended distancing practise. Currently F&B outlets are not permitted to accept dine in guests, therefore only in-room dining is allowed for room guests and delivery / take away for non in house guests. Usual floor markers are done in the F&B outlet.

ETM: What safety measures have been put in place for guests to ensure their safety in confined small spaces such as lifts for example; since guests (as well as staffs) use them all the time?

Anthony Kong: Limitation of number of person occupying the car at any single time. Given the low demand currently, the practise is one guest is allowed to occupy the lift car exclusively. For employees, maximum 2 person at any given time.

A room at the Best Western i-City Shah Alam.

ETM: What safety measures have been put in place for guests to ensure their safety in rooms? Rooms are constantly used by different people (guests) and we do not know if one of them is carrier of the virus.

Anthony Kong: On top of the usual housekeeping procedures of fitting in fresh linens and cleaning of the room and shower, we also ensure the room is sanitized.

ETM: Are there any new policies in place with the Corona Virus pandemic around? For example cancelation policies, booking policies, etc.

Scenario 1: If one person in the family is unhealthy (may or may not be due to the virus), will the whole group be turned away?

Anthony Kong: Not at the moment, but all guest must sign a health declaration upon checking in.

Scenario 2: What if guests of the hotel brings guests who are not registered into the hotel?

Anthony Kong: All guests are to go through temperature taking and recording process.

ETM: What current measures are in place once a positive case is detected and confirmed?

Anthony Kong: Will comply with the MOH’s (Ministry of Health) guidance.

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ETM: Who checks and verifies that the hotel has been regularly sanitised? Any authorities to monitor and what are the procedures?

Anthony Kong: Department Heads and Senior Management Team will be going through the records from time to time.

ETM: What can guests look forward to when staying at your hotel in times like this?

Anthony Kong: The confidence that we have the best interest of our guests in mind, the tranquillity and peaceful walk around the theme park compound, complimentary shuttle service to Central i-City Mall.

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