ETM: Are there any new policies in place with the Corona Virus pandemic around? For example, cancelation policies, booking policies, etc.
Satiyasilan Maniam: Yes, for cancellations; any bookings with the pandemic as a reason will be cancelled without any cancellation charges and be refunded to those who have made payment.
For Booking policies, we reduced cancellation period from 30 days to as low as 24 hours.
Scenario1: If one person in the family is unhealthy (may or may not be due to the virus), will the whole group be turned away?
Yes, for safety purposes; we will send everyone in the group to the nearby clinic to seek medical declarations.
Scenario 2: What if guests of the hotel brings guests who are not registered into the hotel?
Every guest who enters the resort must go through our two stages of checking processes, and personal particulars are to be recorded at the entry point of the resort. Any guest who is unhealthy will be sent to the nearby clinic to seek medical assistance.