ETM: What safety measures have been put in place to ensure staffs (team members), third party suppliers, etc. are healthy or virus free (since members of staffs as well as suppliers will inevitably meet at one point in time or another and could spread the virus)?
Michael Quay: Safety measures to ensure staffs & third party suppliers are virus free…..
Staff
– All staffs are updated from time to time during MCO (Movement Control Order), on new reopening SOPs for various department, recommended by MAH (Malaysia Association of Hotels), complying to WHO (World Health Organization) and KKM (Kementrian Kesihatan Malaysia) guidelines.
– Temperature will be recorded when reporting for duty and 4 hours later.
– Hand sanitizer will be provided at staff entrance.
– Uniform provided will be disinfected before & after every wash.
– Not more than 6 staffs at any one time in the locker rooms.
– Face mask will be provided to all staffs.
– Gloves will be provided to all Kitchen, House Keeping, Food & Beverage staffs.
– No contact check in process.
Guests
– Temperature recorded upon arrival.
– Details will be recorded through QR code.
– Register basic personal details and declaration of their travel history.
– Bags will be sanitized upon arrival.
– Rooms will be disinfected and sanitized thoroughly and entrance will be sealed with a sticker reading “Your Room Has Been Thoroughly Sanitized.”
– Digital or Paperless Check in process will be done at the room
– Guest will be provided with face mask and a bottle of hand sanitizer.
– Minibar will be available only upon request.
– Coffee/Tea & Hot Chocolate with sugar & creamer will also be provided in Sachets.
– Guest temperature will be recorded when entering restaurants and during in and out movements from the hotel premises.
– There will be a 2 metres distance marker queue line.
– Seats will be 2 metres apart and limited to 4 persons per table.
– Buffet services will not be available. Only A La Carte dining is available.
– Menus will be in Digital format through QR code scanning via mobile phone. For guest who does not have a phone, we will provide a digital tablet with menus.
Vendors & Suppliers
– Temperature recorded upon arrival.
– Register basic personal details and declaration of their travel history.
– Wearing face mask will be compulsory (no mask no entry).
– To sanitize hands with hand sanitizer provided at the entrance before entering hotel premises.
– Contractors allowed a maximum of 4 hours.
– Foreign labour will need to register with work permit.
– Supplies received will have a separate landing area, and will disinfected before being moved into the hotel.